Careers

• Will be responsible for cleaning and maintenance of homes
• Familiarity with cell phones and reliable internet
• Professionally clean residences using cleaning procedures and products in conformance with prescribed company standards
• Sweeping, vacuuming, and washing all hard surface floors
• Moving all reasonably portable furniture in rooms to clean under and behind
• Performing customer service and quality control
• Basic property maintenance (fixing garbage disposal, changing wall outlets etc.)

Required Skills:

• Weekend availability a must
• Applicants should be experienced in all aspects of general housekeeping and deep cleaning of residence
• Applied verbal and written communications
• Attention to detail
• Cleaning experience
• Internet access
• Reasonable comfort level with computers
• Reliable transportation is a must
• Ability to lift up to 20 pound
• Compensation: Hourly and piece rate available.
• 401K retirement savings plan with company match.
• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful

Great colleagues and culture

Linen Specialist:
Job Responsibilies:

• Wash, dry, fold, label, and organize linens for pick up in a timely manner
• Operate commercial washers and dryers in a laundry facility

Required Skills:

• Applicants experienced in linen care are preferred, but we are willing to train the right person
• Applied verbal and written communications
• Internet access
• Reasonable comfort level with computers
• Ability to lift up to 50 pounds
• Weekend availability is a must
• Organizational skills
• Self motivation
• Compensation:
• $10/hour

Housekeeping Supervisor
Compensation: Salary

Overview:

• This is not a 9-5 job, you will be called upon after normal business hours and on weekends, and flexibility is key. You are the boots on the ground when our guests or owners need assistance. We are a vacation company and we will be the busiest when most folks are taking vacations-ie weekends, spring break, summer, etc. We’ll need you to be available. Holidays are a must to be available.

Responsibilities:

• Monitor the housekeeping assignments schedule daily to ensure coverage and delegate the schedule to prioritize where you must be that givenday. This will require any last minute changes as well in a 24/7 time frame and any maintenance concerns addressed before arrival.
• On work days check day and load up all items needed that day for tasks at office. Prepare the next weeks schedule and load up items.
• This position will require you to be cool under pressure, and balance challenging priorities on a regular basis.
• Assist the GM to guide our staff in strategic development within their regions
• Oversee and be responsible for all aspects of Housekeeping for the portfolio of homes in the assigned market, including all aspects of daily housekeeping operations and laundry services.
• Assist the GM in overseeing our operations.
• Create a welcoming environment for our guests by ensuring homes are cared for and cleaned to FTVR standard.
• Review assignments daily to ensure completed in time and pay adjustments correct and billed for if applies.
• Manage, mentor, train and support a team of Housekeepers to include Housekeeping vendors.
• Assist with cleans as needed.
• Must be ok using personal vehicle
• Complete and delegate regular inspections of properties for overall care, to include checking at least once a week if vacant.
• Complete inspections of homes prior to guest arrival, mostly done while with housekeepers.
• Work closely with the GM to support guest and homeowner relationships
• Lead bi-weekly performance evaluations with Housekeepers ( reviews go over)
• Home repairs including appliance troubleshooting, cable/wifi/Point Central/Mysa’s/ECT, basic knowledge of light maintenance.
• Identify escalated maintenance issues and work with maintenance team to resolve them in a timely manner by following proper protocol.
• Administer supply, inventory and storage programs.
• Support the GM’s vision with project objectives.
• Traveling to and working in your region will be expected daily as deems necessary.
• Communicate expected results, set expectations and instill a high level of accountability within your team.
• Leverage your leadership skills to work with the full leadership team to continue building a strong organization while also leaning on strong management skills to guide your staff day each day.
• Hold housekeeping staff meetings.
• Be sure housekeeping payroll is current per day.
• Answer calls from housekeeping staff as needed.
• Assist in the hiring process for Housekeepers

Required Skills:

• Communicator: proactively communicate with your staff via email, phone and in person to ensure that they are in the loop with all aspects of the management. Problem Solver: we always seek to head problems off at the pass, but chaos theory prevails and we can't pre-solve for everything. When something doesn't go according to plan, you will need to go into action and work with local team members to turn problems into opportunities.
• Can do/will do attitude: you will be part of an on-call rotation, and guest needs aren't always confined to normal business hours. A willingness to help when needed is essential.
• Natural born leader: you will have a small team of housekeepers. Your ability to lead the team in a collective and positive way is essential.
• Computer Savvy: In this online digital world we use our system to manage all aspects of our business. We will want you to be very comfortable using a computer. If you commonly find yourself saying, "I bet I can get on youtube and figure out how to do that.", you'll be just fine.
• Highly Organized: This position requires balancing competing priorities on a day to day and minute by minute basis. Only you can know how your staff likes to be communicated with, which homes need extra attention and you are the one that can put eyes on a home when guests are having issues. We rely on you to balance those priorities and kick into action with your organization skills to manage the workload.
• A bit of a maintenance mind - as an extension of your owners, you will need to be able to troubleshoot issues that come up in your homes and either repair them (if minor) or make recommendations to your owners.
• Change Agent: we believe that every employee should be a stakeholder in improving our owner and guest experience. As an agent of change we will ask you to help identify areas where we have an opportunity to improve.
• Ability to lift up to 20 pounds.

Benefits:

• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful
• Great colleagues and culture
• Company phone and case ( if lost or breaks, employee responsible)
• Company Laptop and case ( if lost or breaks, employee responsible)
• Salary varies